Customer Service 101: Whole Lot of Complaining Going On **

Photo by Tim Mossholder on Pexels.com Today, I was shopping for clothes appropriate for a job interview when I overheard an interesting conversation. Please understand that I have over twenty years of customer service experience so I can honestly say that I was mostly amused, but it got me to thinking. I remember having someContinueContinue reading “Customer Service 101: Whole Lot of Complaining Going On **”

First, Do No Harm: Social Media **

Does anybody else remember some of the early days of being online? Many pages lacked images because they took too long to download over dialup connections. Email still used dot-matrix printers which zipped back and forth across the page with a motion that reminded you of a typewriter. (If you’re too young to know whatContinueContinue reading “First, Do No Harm: Social Media **”