Back in the Waiting Room **

Photo by Andrei Tanase on Pexels.com I had a job interview on Monday, and now begins the wait while other candidates are interviewed. If you’ve ever been on the job-hunting merry-go-round, you know that it may not feel very merry at all while you wait for that phone call, email, or letter. I just appreciateContinueContinue reading “Back in the Waiting Room **”

Customer Service 101: Whole Lot of Complaining Going On **

Photo by Tim Mossholder on Pexels.com Today, I was shopping for clothes appropriate for a job interview when I overheard an interesting conversation. Please understand that I have over twenty years of customer service experience so I can honestly say that I was mostly amused, but it got me to thinking. I remember having someContinueContinue reading “Customer Service 101: Whole Lot of Complaining Going On **”

First, Do No Harm: Social Media **

Does anybody else remember some of the early days of being online? Many pages lacked images because they took too long to download over dialup connections. Email still used dot-matrix printers which zipped back and forth across the page with a motion that reminded you of a typewriter. (If you’re too young to know whatContinueContinue reading “First, Do No Harm: Social Media **”