Harder Than It Seems **

Photo by Rodolfo Quiru00f3s on Pexels.com As I’ve been working on updating my website and blog, I have found it harder than I expected to upgrade and improve things. Something that seems like it should be simple proves to involve something way more complicated. I don’t think it has so much to do with WordPressContinueContinue reading “Harder Than It Seems **”

Customer Service 101: Whole Lot of Complaining Going On **

Photo by Tim Mossholder on Pexels.com Today, I was shopping for clothes appropriate for a job interview when I overheard an interesting conversation. Please understand that I have over twenty years of customer service experience so I can honestly say that I was mostly amused, but it got me to thinking. I remember having someContinueContinue reading “Customer Service 101: Whole Lot of Complaining Going On **”